Privacy Policy

1. Introduction

ClearVerify ("Company," "we," "us," or "our") commits to protecting the privacy and security of personal information processed in connection with our SMS-based verification services. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you access our services, website, APIs, or related offerings (collectively, the "Services"). By using our Services, you acknowledge and agree to the practices described herein.

2. Scope

This Privacy Policy applies to all information processed by the Company as a service provider and technology platform offering transactional SMS verification services for businesses and individual users. This policy should be read together with our Terms of Service.

3. Information We Collect

Personal Information:

• Mobile phone numbers submitted for verification
• Email addresses associated with user or business accounts
• Names and billing information for paid accounts

Usage and Technical Information:

• IP addresses
• Device identifiers and operating system information
• Browser type and version
• Date, time, and duration of usage
• Log files and API usage metadata

Verification Data:

• Verification codes sent and received
• Verification status (success or failure)
• Timestamps
• Carrier routing and delivery metadata

4. How We Use Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining SMS verification services
• Transmitting and validating verification codes
• Managing accounts, billing, and support
• Detecting and preventing fraud, abuse, or security incidents
• Monitoring compliance with our Terms of Service and carrier requirements
• Improving performance, reliability, and security
• Complying with legal, regulatory, and contractual obligations

5. Legal Bases for Processing

We process personal information based on the following legal bases:

• Performance of a contract with you
• Compliance with legal obligations
• Legitimate business interests, including fraud prevention and security
• Consent, where applicable

6. Disclosure of Information

We do not sell or rent personal information. We may disclose information only in the following circumstances:

• To service providers and subprocessors that assist with SMS delivery, hosting, analytics, security, and support
• To telecommunications carriers and aggregators as necessary for SMS delivery
• To comply with applicable law, regulation, or legal process
• To protect the rights, property, or safety of ClearVerify, our users, or the public
• In connection with a merger, acquisition, or sale of assets

No mobile information is shared with or sold to third parties for marketing or promotional purposes.

7. SMS Communications and Consent

SMS messages sent through ClearVerify are solely for transactional verification purposes. Opt-in data is stored securely and is not shared with third parties except as necessary to provide the Services or comply with applicable law. Users cannot opt out of verification SMS messages while actively using the Service. Users may opt out of non-essential communications by replying STOP or contacting support@clearverify.org.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption, access controls, monitoring, and periodic security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability. To exercise your rights, please contact us at support@clearverify.org.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

ClearVerify operates from the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

13. Compliance

ClearVerify is committed to compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), and other U.S. state privacy laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. Your continued use of the Services after any changes constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our Terms and Conditions, please contact us:

ClearVerify
Email: support@clearverify.org
Phone: +1 (844) 676-1899